You can schedule virtual appointments with your health coach or physical therapist anytime you're logged in to your account.
Types of Appointments
Health Coach
Schedule a visit when you first sign up to get the most out of your program. Regular check-ins are also helpful for extra support, or when you need more than a quick message.
Physical Therapist
Depending on your plan, virtual visits with a physical therapist are included and unlimited. Schedule a visit anytime you'd like extra guidance with your program.
How to Schedule an Appointment
Select the Care Team tab.
Select the orange camera icon next to the provider you want to see.
Choose a date and time on the calendar.
Confirm your appointment.
Is your program requiring a PT visit? Those visits are scheduled differently. Those visits are scheduled from the specific program that is requiring your visit.
How to Reschedule
Go to the My Programs tab.
Swipe up and select Reschedule.
Choose a new date and time.
Select Reschedule again to confirm.
How to Cancel
Appointments can only be canceled through your confirmation email, not in the app.
Open the confirmation email you received when you booked.
Select the Cancel link.
Enter your reason and select Cancel Event.
You'll see a confirmation on screen and get a cancellation email.
Can't find your confirmation email? Contact our Care Team and we'll help.
Please try to keep your appointment. Rescheduling or canceling can delay your progress, especially for required visits.