Having trouble with your video visit? Try these steps.
Quick Fixes
Allow camera and microphone access. If you were asked for permission and said no, turn it on in your phone or browser settings.
Check your internet. A strong Wi-Fi or data connection works best.
Close other apps that might be using your camera or microphone.
Update your app. Or try joining from the web app instead.
Leave and rejoin the call.
Still Not Working?
Message our team through the in-app chat, and we'll help you connect.
Don't Miss Your Visit
Log in 5 minutes early so you have time to fix any issues. If you join too late, you'll need to reschedule:
Physical therapy visits: You have 10 minutes after your start time to join
Health coach meetings: You have 5 minutes after your start time to join
For example, if your physical therapy visit is at 1:00 PM and you join at 1:11 PM, you'll have missed it.