We suggest logging in for your meeting 5 minutes prior to the scheduled time. If you run into any technical issues, please reach out to the SimpleTherapy team through the in-app chat box by clicking on the care team tab.
There is a 10-minute window to log in for a video call with your physical therapist. If that window has passed, you will need to reschedule your call for a different time.
For example, if your appointment is scheduled at 1pm and your log in for your call at 1:11 pm, that 10-minute window will have passed and you will have missed your call.