If the SimpleTherapy app or web app is freezing, restarting, or showing an error message, try these steps in order.
Step 1: Check Our System Status
If something isn’t working, check our status page first. If there’s a known issue, we’re already working on it.
Step 2: Check Your Internet Connection
Make sure you have a strong Wi-Fi or data connection. If your connection is weak, try moving closer to your router or switching networks.
Step 3: Restart Your Device
Turn your phone, tablet, or computer off and back on.
Step 4: Refresh the App
On the mobile app:
Uninstall and reinstall the SimpleTherapy app to get the latest version.
On the web app:
Clear your browser’s cache and cookies
Close your browser and reopen it
Try an incognito or private window
Having trouble logging in? See I can’t log in.
Having trouble with a video visit? See My video call isn’t working.
Still Not Working?
Send us a screenshot of the issue through the in-app chat. Let us know:
What device you’re using (iPhone, Android, computer)
Whether you’re using the mobile app or web app
What you were doing when the issue happened
This helps us fix it faster.