Having trouble logging in? Try these steps in order. Most login issues are fixed by the first two.
Step 1: Update Your App or Browser
On the mobile app:
Make sure you have the latest version of the SimpleTherapy app. If you're not sure, uninstall and reinstall it. This fixes most login and tech issues.
On the web app:
Go to webapp.simpletherapy.com
Clear your browser's cache and cookies
Try a different browser
Step 2: Reset Your Password
Select Forgot Password on the login screen, then check your email for the reset link.
Tip: You may also get an automated email about a failed login. That email is different from the password reset email. Look for the one with the reset link.
Didn't Get the Reset Email?
Check your spam or junk folder
Make sure you're using the email address connected to your SimpleTherapy account
Still Can't Log In?
Contact our Care Team. We can reset your password for you.