Important: Please Complete Your Appointment to Move Forward
We understand that life can get busy and sometimes plans need to change. However, we want to encourage you to only cancel your upcoming appointment if it is absolutely necessary. Your appointment is a critical step in helping you move forward, and rescheduling or canceling can delay your progress.
Rescheduling:
Step 1:
Open the SimpleTherapy app and sign in to your account.
Step 2:
Go to the My Programs tab.
Step 3:
Swipe up until you find the Reschedule button.
Step 4:
Click on Reschedule.
Step 5:
Choose your new preferred date and time.
Step 6:
Click Reschedule again to confirm your changes.
Cancelling:
Step 1:
Open the appointment confirmation email you received when you booked the appointment.
Step 2:
Follow the "CANCEL" link provided in the email.
Step 3:
Enter your reason for cancelling the appointment, and then click "cancel event".
Step 4:
You will see a confirmation that your appointment has been cancelled. You will also be sent a cancellation confirmation email.
If you must cancel your appointment, please note that the only way to cancel is through the appointment confirmation email. There is no option to cancel directly within the app.
If you have any questions or need further assistance, please don’t hesitate to contact our support team.