Video visits and apps can put your health information at risk if you're not careful. Here are some simple ways to keep your information private and secure.
Choose a Private Space
Join from a private room where others can't see or hear you
For health coach meetings, a parked car works too. For physical therapy visits, choose a space where you can move around.
If you can't find a private space, use headphones, avoid speakerphone, and position your screen so others can't see it
Turn off nearby devices that might listen or record, like smart speakers, security cameras, or voice assistants
Use a Secure Device
Use your personal computer or phone, not a work or public device. Some workplaces and public places monitor activity on their devices.
Keep your device updated with the latest security updates. Turning on automatic updates is easiest.
Turn on your lock screen, and set it to lock after a short time
Turn on encryption on your device if it's available
Delete health information from your device when you no longer need it
Protect Your Account
Use a strong, unique password for each app and website, and change passwords regularly
Use multi-factor authentication (MFA). SimpleTherapy uses MFA and also supports Face ID to protect your account. Learn more in What is multi-factor authentication (MFA), and how do I set it up?
Be Careful With Networks and Links
Avoid public Wi-Fi. Some fake networks are set up to steal information.
Avoid public USB charging stations, which can be used to install harmful software
We'll never send you a link to join your visit. Always join through the SimpleTherapy app or web app. If you get a link claiming to be from us, don't click it. Contact us first.
Need Help or Accommodations?
Let us know if you have questions about your visit or the technology, or if you need accommodations like closed captions or a screen reader.
Text: 844-731-3644
Email: [email protected]