Here are answers to common questions from employers about SimpleMSK Virtual Care.
How does SimpleMSK Virtual Care help reduce costs?
It helps employees get care early, which can help reduce:
Primary care visits for diagnosis or referral
Unnecessary imaging
Specialist visits and surgical referrals
Pain that worsens over time and leads to more costly care
How will we know it's saving money?
After the first year, we can do a claims analysis to measure return on investment (ROI) based on reduced use of other healthcare services.
What kind of reporting do employers get?
Employers receive quarterly reports showing how employees are using the program and overall program results. Reports show combined data and don't identify individual employees.
How do employees know if the program is right for them?
When employees sign up, they answer screening questions to make sure the program is safe for them. Based on their answers, such as a recent surgery or a high pain level, some employees are asked to meet virtually with a physical therapist before starting a program.
Their other programs stay available if they don't require a visit
The physical therapist decides whether it's safe to continue
If cleared, the program unlocks right away
Do employees need any special equipment?
No. Exercises use everyday items found at home or work, like a chair, towel, or pillow.
How do job-specific injury prevention programs work?
Our clinical team identifies the job roles with the most muscle and joint injuries and creates programs that target those body areas. They review claims data, work with your benefits or clinical staff if you'd like and observe how employees do their jobs.
Can SimpleMSK Virtual Care integrate with other benefits platforms?
Yes. Our platform can securely integrate with other benefits platforms. Contact your account manager to discuss your needs.
How are employees supported?
Employees can reach our Care Team by:
In-app chat: Select the chat icon in the bottom right corner
Phone: 800-644-2478
Email: [email protected]
Our engineering team keeps the platform up to date. The web app updates automatically, and employees using the mobile app should keep it updated for the latest features. SimpleTherapy works on the mobile app and on modern web browsers like Chrome, Safari, Edge, and Firefox.
You can check current system status anytime on our status page.
Questions?
Contact your account manager or email [email protected].