Behavioral Health Care connects you with ongoing mental health and substance use care through your health plan. Help is available 24/7, and a licensed clinician will guide you to the right care for your needs.
Here's how it works:
Getting Connected to Care
When you call, you'll speak with a licensed clinician who will:
Talk with you about what's going on and what kind of support you need
Match you with an in-network provider, program, or facility based on your needs, location, and availability
Connect you with other resources if you need them, like EAP or wellness programs
Follow up after your care starts to make sure you're getting the help you need
Language support is available.
Think of Behavioral Health as your path to longer-term mental health care.
Types of Care
Depending on your needs and your plan, care may include:
Ongoing therapy
Psychiatric evaluation and medication management
Substance use treatment programs
Mental health facility or hospital care
Some types of care may need approval before you start. Your care team will help guide you through this.
Extra Support for Complex Needs
If you're receiving facility-based care or managing a complex or ongoing condition, a case manager may work with you and your providers to coordinate your care and support your recovery.
How Do I Get Started?
To get help finding a provider, call 888-425-4800 anytime, 24/7.
Not sure if you need EAP or Behavioral Health? Call the same number, and we'll help you find the right support.
Questions About Your Benefits or Claims?
Call 855-424-4457 for help with:
Covered services and benefits
Whether a provider is in your network
Claims
Denials and appeals
Does Behavioral Health Care Cost Anything?
Costs depend on your health plan. You may have copays or other costs for some services. Call 855-424-4457 to check your coverage.
Behavioral Health Care does not replace emergency care. If you are having a medical or mental health emergency, call 911.