FAQs

Answer to common questions customers ask.

Arpit Khemka avatar Darla Gonzales avatar Ryan Skora avatar
25 articles in this collection
Written by Arpit Khemka, Darla Gonzales, and Ryan Skora

Is SimpleTherapy HIPAA Compliant?

HIPPA compliance, security, IT security
Ryan Skora avatar
Written by Ryan Skora
Updated yesterday

Help I'm getting an error message

error message
Darla Gonzales avatar
Written by Darla Gonzales
Updated over a week ago

How can I earn a care pack?

Care pack
Darla Gonzales avatar
Written by Darla Gonzales
Updated over a week ago

How do I reschedule my call

Health coach call
Darla Gonzales avatar
Written by Darla Gonzales
Updated over a week ago

How can I reset my password?

Password
Darla Gonzales avatar
Written by Darla Gonzales
Updated over a week ago

I need help finding my Member ID

Darla Gonzales avatar
Written by Darla Gonzales
Updated over a week ago

How do I register a new account?

Registration
Darla Gonzales avatar
Written by Darla Gonzales
Updated over a week ago

How can I reach my health coach

Darla Gonzales avatar
Written by Darla Gonzales
Updated over a week ago

How can I add a new program?

Add new programs.
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

I'm a pretty busy person. How can I remember to do my exercises?

General
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

How long will it take before I see progress?

General
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

How often do I have to exercise?

General
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

What if I miss a session? Should I stop or start over?

Videos
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

How can I get more help?

Customer Care
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

Do I need any special equipment?

Logistics
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

Can I speak to someone on the phone?

Customer Care
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

Are the exercises difficult or painful?

Videos
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

My question isn't answered here. Who can I talk to?

Customer Care
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

Do I need to have an active lifestyle to benefit from SimpleTherapy?

General
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

I have an idea for improving SimpleTherapy. Where can I make a suggestion?

Feedback
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

I‘ve been dealing with joint pain for a long time. Should I even bother looking into SimpleTherapy?

Pain
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

I think SimpleTherapy would be perfect for my partner/parent/friend. Can I sign up on their behalf?

Onboarding
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

Can I use SimpleTherapy on a smart phone or tablet?

Technology
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

Can I watch the SimpleTherapy exercise videos on my television?

Technology
Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago

How do I know if SimpleTherapy is right for me?

Arpit Khemka avatar
Written by Arpit Khemka
Updated over a week ago