FAQs

Is SimpleTherapy HIPAA Compliant?

HIPPA compliance, security, IT security

Written by Ryan Skora
Updated over a week ago

Help I'm getting an error message

error message

Written by Darla Gonzales
Updated over a week ago

How can I earn a care pack?

Care pack

Written by Darla Gonzales
Updated over a week ago

How do I reschedule my call

Health coach call

Written by Darla Gonzales
Updated over a week ago

How can I reset my password?

Password

Written by Darla Gonzales
Updated over a week ago

I need help finding my Member ID

Written by Darla Gonzales
Updated over a week ago

How can I reach my health coach

Written by Darla Gonzales
Updated over a week ago

How can I add a new program?

Add new programs.

Written by Arpit Khemka
Updated over a week ago

I'm a pretty busy person. How can I remember to do my exercises?

General

Written by Arpit Khemka
Updated over a week ago

How long will it take before I see progress?

General

Written by Arpit Khemka
Updated over a week ago

How often do I have to exercise?

General

Written by Arpit Khemka
Updated over a week ago

What if I miss a session? Should I stop or start over?

Videos

Written by Arpit Khemka
Updated over a week ago

How can I get more help?

Customer Care

Written by Arpit Khemka
Updated over a week ago

Do I need any special equipment?

Logistics

Written by Arpit Khemka
Updated over a week ago

Can I speak to someone on the phone?

Customer Care

Written by Arpit Khemka
Updated over a week ago

Are the exercises difficult or painful?

Videos

Written by Arpit Khemka
Updated over a week ago

My question isn't answered here. Who can I talk to?

Customer Care

Written by Arpit Khemka
Updated over a week ago

Do I need to have an active lifestyle to benefit from SimpleTherapy?

General

Written by Arpit Khemka
Updated over a week ago

I have an idea for improving SimpleTherapy. Where can I make a suggestion?

Feedback

Written by Arpit Khemka
Updated over a week ago

I‘ve been dealing with joint pain for a long time. Should I even bother looking into SimpleTherapy?

Pain

Written by Arpit Khemka
Updated over a week ago

I think SimpleTherapy would be perfect for my partner/parent/friend. Can I sign up on their behalf?

Onboarding

Written by Arpit Khemka
Updated over a week ago

Can I use SimpleTherapy on a smart phone or tablet?

Technology

Written by Arpit Khemka
Updated over a week ago

Can I watch the SimpleTherapy exercise videos on my television?

Technology

Written by Arpit Khemka
Updated over a week ago

How do I know if SimpleTherapy is right for me?

Written by Arpit Khemka
Updated over a week ago