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How can I reset my password (mobile app)?
How can I reset my password (mobile app)?

reset password, mobile app, forgot password

Darla G (Health Coach) avatar
Written by Darla G (Health Coach)
Updated over a week ago

We apologize that you are experiencing difficulties with resetting your password. To help you, we have provided a quick how-to guide below.

Step 1: Open the SimpleTherapy app: http://onelink.to/gcr9t3

Step 2: Enter your employer name and select it from the dropdown. Click continue.

Step 3: Click "log in," then click "continue" when asked "SimpleTherapy" wants to use "simpletherapy.com" to sign in.

Step 4: Enter your email address. Click "continue."

Step 5: Click "use password."

Step 6: Click "Forgot Password."

Step 7: Enter your email. Click "continue."

Step 8: Check your email for a hyperlink to reset your password. Be sure to also check your spam folder if you do not see the email in your inbox.

Step 9: Create a new password. Click "reset password."

Step 10: Log in with your email and newly created password. Here is a link to the app store in case you need it again: http://onelink.to/gcr9t3

If you encounter any further problems, please don't hesitate to reach out us by emailing [email protected] or by calling us toll free at 1-800-644-2478.

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