At SimpleTherapy, we understand that sometimes you may have questions or need additional support during your journey to better health. That's why we have a dedicated Care Team available to assist you. In this article, we will guide you through the steps to contact your Care Team.
Step 1: Log into your SimpleTherapy account
The first step to contacting your Care Team is to log into your SimpleTherapy account on the mobile app or through the website.
Step 2: Click on the Care Team tab
Once you are logged in, click on the Care Team tab. This will take you to a page where you can view your Care Team's information and contact options.
Step 3: Choose your preferred method of contact
On the Care Team page, you will see two options for contacting your Care Team: Send a Message or Schedule a Call. You can choose whichever method is most convenient for you.
Send a Message
If you have a question or concern that can be addressed through a message, click on the "Send a Message" button. This will open a message form where you can type in your message and send it directly to your Health Coach. They will respond to your message as soon as possible.
Schedule a Call
If you prefer to speak with your health coach, you can schedule a call by clicking on the "Schedule a Call" button. Please note that all health coach calls are virtual and must be completed through the SimpleTherapy app. If you do not want to be on camera, that is fine. Just turn your microphone on and keep your camera off.
Step 4: Contact us directly for any issues
If you encounter any issues while trying to contact your Care Team, please do not hesitate to reach out to us directly. Send an email to [email protected] or call us at 800-644-2478. Our team is available to assist you and ensure that you have a smooth experience with SimpleTherapy.