When you create your account, you may be asked for a member ID or employee ID to confirm your eligibility. This usually happens when:
You're a dependent creating your own account
Your name or date of birth doesn't match the information your employer shared with us
Before You Contact Us
Try re-entering your information:
Use your full legal name exactly as it appears on your other benefits (medical, dental, etc.)
Double-check your date of birth
If your information now matches, you may be able to continue without an ID.
Employee ID
Your employee ID comes from your employer. It may be your personnel ID or another number, like the one on your pay stub.
Member ID
If you're asked for your member ID, contact our Care Team. We'll look up your eligibility and give you your member ID so you can finish registering.
Registering as a Dependent?
Depending on your employer, you may be asked for your own ID or the primary member's ID. If you're not sure which one to use, contact our Care Team and we'll help.
You can reach us:
By email - [email protected]
By phone - 800-644-2478
By text message - 844-731-3644
By chat - select the chat icon on this page