When a member is vetted out, a message appears on the screen (followed by an email) recommending that, for the member’s safety, a doctor's input is a good next step. We ask the member to provide with us their doctor's name, city/state, and a written or verbal confirmation from them that their doctor thinks it's okay for them to do exercises on their own, without supervision.

Members have a choice of submitting these details while they are online in a form that show’s up along with this message if they have already received a doctor’s approval (This allows them to complete the sign-up immediately). Or they can also send the details via email/live chat at a later point in time after they have received a doctor’s approval.

Once we receive these details, our Customer Care Team verifies the information and onboard the member so they can start performing exercises.

Our Customer Care Team also follows up with members who have not responded via email and/or phone.